Privacy policy

Effective Date: 5 May 2025

Just Peachy (referred to as "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our website [www.justpeachybeauty.co.za] (the “Site”), interact with us, or purchase products or services.

1. What Personal Information We Collect

We collect and process the following personal information:

a. Information You Provide Directly:

Name and surname
Email address
Contact number
Billing and delivery address
Payment and order details
Account login credentials (if you create an account)
Any communication or support queries

b. Information Collected Automatically:

IP address
Browser type and device details
Interaction with the website (pages visited, time spent, etc.)
Cookies and tracking data (see Section 6)

c. Information from Third Parties:

Shopify (our e-commerce provider)
Payment gateways and logistics providers
Analytics and marketing service providers

2. Legal Basis for Processing Your Information

We process your personal information:

To fulfil a contract (e.g., process and deliver orders),
With your consent (e.g., for marketing),
To comply with legal obligations,
For our legitimate interests (e.g., analytics, fraud prevention, improving services).

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To process your orders and deliver products
To communicate with you about your order or account
To provide customer support
To personalise your experience
To send marketing emails (only with your consent)
To improve the website and services
To detect and prevent fraud and security incidents
To comply with legal or regulatory requirements

4. Disclosure of Personal Information

We only share your information when necessary. This may include:

Service providers (e.g., Shopify, payment processors, couriers)
Marketing platforms (if you opt in to marketing)
IT and analytics providers (for improving our site)
Law enforcement or regulators when required by law
In business transfers, e.g., sale or merger of our business

All third-party processors are required to treat your data with the same level of protection required under POPIA.

5. Retention of Personal Information

We retain your personal information only for as long as necessary:

To fulfil the purposes it was collected for
As required by law (e.g., tax and accounting records)
To defend legal claims

We will securely delete or de-identify personal information when it is no longer needed.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

Remember your preferences and settings
Monitor website performance
Conduct analytics and improve functionality
Deliver targeted advertising (if you consent)

You can manage cookie preferences via your browser settings. Learn more about Shopify’s cookie practices here: https://www.shopify.com/legal/cookies

7. Your Rights Under POPIA

As a South African data subject, you have the right to:

Access the personal information we hold about you
Correct or update your information
Object to the processing of your information (in certain cases)
Request deletion of your personal information (subject to lawful retention)
Withdraw consent at any time (e.g., for marketing)
Lodge a complaint with the Information Regulator of South Africa

We will verify your identity before actioning such requests. You may send these requests to hello@justpeachybeauty.co.za.

8. International Data Transfers

We may transfer your information outside of South Africa, including to data centres and service providers located overseas (e.g., Shopify servers). We will ensure such transfers meet the safeguards required under POPIA, including contractual agreements or adequacy decisions.

9. Data Security

We implement appropriate security safeguards to protect your personal information from unauthorised access, disclosure, or loss. However, no system is completely secure. Please avoid sending sensitive information via unencrypted channels (e.g., plain email).

10. Children’s Privacy

Our services are not directed at or intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.

11. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website with a revised effective date. Material changes will be communicated via email if appropriate.

12. Contact Us

If you have any questions, concerns, or would like to exercise your rights, contact us at:
Email: hello@justpeachybeauty.co.za
Information Regulator SA: https://www.justice.gov.za/inforeg/

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