Frequently Asked Questions
Welcome to our FAQ page
We’ve gathered answers to the most common questions to help you shop with confidence. Whether you're new to K-beauty or a skincare enthusiast, this section is here to guide you through everything from orders and shipping to product details. If you don’t find what you’re looking for, feel free to reach out - we’re always happy to help.
Just Peachy
Who is Just Peachy?
Just Peachy is your go-to online K-beauty store in South Africa, created by skincare lovers for skincare lovers. We bring you a curated mix of authentic Korean skincare that’s effective, fun to use, and totally shelfie-worthy - shipped locally, fast.
Why choose Just Peachy?
We stand for:
1. Skin First, Always
We believe healthy, happy skin is the foundation of confidence and we’re here to help you love the skin you’re in.
2. Glow with Joy
Skincare should be fun! We believe in the joy of pampering, the thrill of discovering something new, and the satisfaction of taking time for yourself.
3. Kind to All
We’re proudly cruelty-free and committed to making sustainable choices that are kind to animals, people, and the planet.
4. Learning Never Stops
K-Beauty is constantly evolving and so are we! We stay curious, informed, and ready to bring you the best of what’s next.
5. Community is Everything
We're more than a store - we're your skincare cheerleaders. Your glow-up is our glow-up!
6. 100% Authentic, Always
We only stock official, original products sourced straight from trusted suppliers. Your skin deserves the real deal, and we never settle for less.
7. Glow Without the Guilt
We believe great skin shouldn't break the bank. Our goal is to bring you the highest quality K-beauty at prices that feel just as good as your glow.
Our Products
Are your products the real deal?
Of course! We only source from authorised Korean distributors, which means no
knock-offs, no grey imports, and definitely no shady serums. Your skin deserves
the best, and we’re here to deliver it.
The product I want is out of stock - Will it be back?
Most likely, yes! Click “Notify Me When Available” on the product page and we’ll email you the second it’s back on our shelves.
I’m not sure what’s right for my skin type. Can you help?
Totally! You can find our handy SkinMatch quiz linked here and in the footer section of our website. The quiz will help you to determine your skin type and will provide a link to a collection of products that will work wonders for your skin!
We also include loads of skin-type related information in each product description, but if you want more help, just email us or DM us on Instagram.
We’re skincare nerds - we live for this stuff.
I'm looking for a product that doesn't seem to be in your current offering - any chance you’ll be stocking it soon?
We’re always looking to expand our offering, so we’d love to know what product you’re after. Drop us a message with the details, and we’ll see what we can do or let you know if it's already on the way!
Skincare & K-Beauty Basics
So, why K-Beauty?
Where do we even start? The packaging is adorable, the prices are kind to your wallet, and the formulas? Total skincare sorcery - lightyears ahead of the game. But best of all: it actually works (cue the happy skin dance). Wanna know more about why we’re obsessed? [Click here] and fall in love with K-Beauty too.
I’m new to Korean skincare. Where do I even start?
Welcome to the glow side!
If you’re just starting out, a great beginner routine usually includes:
- Cleanser - to give your skin a fresh start (night-time double cleanse = game changer)
- Toner - to prep and balance your skin
- Essence or Serum - to target your specific skin concerns
- Moisturiser - to seal in hydration and all that skincare goodness
- SPF (mornings) - non-negotiable, bestie!
We’ve got a full K-Beauty Beginner’s Guide coming soon! In the meantime, feel free to email us - we’re here to help you build your perfect routine.
Not sure about your skin type?
Take our SkinMatch Quiz (you’ll find it in the footer of our website) to discover your skin type and get matched with products that'll have you glowing in no time!
Can I mix K-beauty with other skincare products?
You sure can. Most K-beauty products are gentle and play well with others. Just be careful when mixing strong actives (like retinol + acids). When in doubt, patch test or ask us.
Do you stock cruelty-free or vegan skincare?
We sure do! Since 2018, all cosmetics made in Korea are officially cruelty-free (thanks to a law banning animal testing - yay!). Even before then, most K-beauty brands were already steering clear of it. So yes, you can glow guilt-free.
Many of our K-beauty brands have vegan-friendly options too. Look for the tags on product pages or drop us a DM if you want help choosing clean, kind skincare.
Shipping & Delivery
Where do you deliver?
We currently ship all across South Africa - Jozi, Cape Town, Durban, even that sleepy coastal town you love.
How much is delivery?
Enjoy free shipping on orders over R999 - your skincare stash (and your wallet) will thank you.
For orders under R999, we offer a range of convenient delivery options, from standard and express courier services to PUDO or BobBox pick-up points. Simply select the method and rate that best suits you. Full shipping details are available in our shipping policy and will be shown at checkout.
How long will delivery take?
We process orders in 1–2 working days.
Delivery takes:
- 1–3 working days in major cities
- 3–5 working days for outlying areas
Basically, just enough time to binge some K-dramas and manifest clear skin.
Will I receive tracking info?
Of course! As soon as your order ships, we’ll send a tracking number to your email or phone. Your glow-up is on the way.
Order Payments
How can I pay for my order?
We keep it easy and secure. You can pay using:
Bob Pay: Multiple payment options including debit/credit card payments to instant EFT and scan to pay.
Direct bank transfer: please note, when using this method, we will start processing and getting your order ready for shipping once your payment has cleared in our account. This might take a little extra time, so it could slightly delay shipping. Thanks for your patience!
Can I cancel or change my order?
If we haven’t shipped your order yet, then yes. Please email us ASAP at hello@justpeachy.co.za. If your order’s already out the door, it’s probably best to let it arrive and then chat to us if you still need help.
Returns & Exchanges
Can I return something if I change my mind?
If the product is unopened and unused, yes. Email us within 7 days of delivery, and we’ll help you arrange a return.
Please note: Return courier fees for change of mind returns are the responsibility of the customer. Once a product has been opened or used, it can’t be returned for hygiene reasons. Thanks for understanding!
Can I exchange something?
We don’t accept direct swaps, but you can return your unopened and unused product for store credit and place a new order for whatever your skin is craving next.
Please note: Return courier fees for returns are the responsibility of the customer. Once a product has been opened or used, it can’t be returned for hygiene reasons. Thanks for understanding!
What if my order arrives damage or I receive incorrect items?
Oh no! That’s not peachy at all. Please email us within 48 hours of delivery with your order number and a pic of the issue. We’ll sort it out faster than you can say “glass skin.”
Contact Us
How do I get in touch?
We love hearing from you! Reach us via:
- Email: hello@justpeachy.co.za
- Chat to us via whatsapp (just click the chat button)
- Contact form: Click here
We reply within 24 hours on weekdays only - on weekends we take our beauty sleep seriously 😉